SHIPPING

We ship with DHL Express to all countries that allows it. Otherwise we ship with Swedish Postal Service.
Shipping normally takes 2-3 days depending on world zone. (Shipping is not the same as production time).
The parcel is delivered to your doorstep and has to be signed for.
Otherwise, a notification slip will be left for you, and the parcel can be picked up at your nearest pick up point or rescheduled via DHL.
A tracking number is provided by DHL, and you can easily follow your parcel at www.dhl.com.
If your total order sum is less than $149 USD (included discounts), shipping cost is $19 USD.

Shipping refers to normal business days. Monday to Friday excluding holidays.
SOSO Clothing is not responsible for the condition upon arrival. We always ship our parcels in perfect condition.
SOSO Clothing is not responsible for delays that occur when the parcel is in transit. We assure all our customers that parcels will reach its destination.

SOSO Clothing is not able to treat customers’ special requests regarding delivery.
This option can be changed via DHL website.

PRODUCTION TIME

Production time on our custom-made jeans and shirts, are usually between 3-4 weeks, from factory to door, which makes us the fastest online delivery in the world in our segment. Jackets can take up to 6 weeks due to that we are using two different factories.
Delays might occur during certain periods, or sales promotions, when we have a large amount of orders. We are still a small company in the eyes of the world.

During the production phase, your status will say “processing” until the day your item is packed and shipped. You don’t have to worry that your product isn’t being produced, but with such a small operation it’s hard for us to give everyone an update, as your products are cut and cued for production phases. 

EXCHANGE & RETURN

After placement of the order, the customer has 24 a hour window to change details, or cancel the custom-made order made with SOSO, otherwise completed payments will not be returned.
We do not offer exchange or return on our custom made products.
Custom Made products made to the customer’s specifications are excluded from the right to exchange or return since they are made specifically for each individual.
This is one reason why we are priced far under our competitors.
Make sure you follow our fit guide before making a purchase.

PRICE, TAX & CUSTOMS

All prices on our website is shown, excluding VAT, which means, regional taxes and tolls may apply when your receive your product. 
SOSO Clothing declines any responsibility on customs and import tax, upon which we can’t control.

SOSO is a Swedish company but all products are shipped directly from our factory, in central Bangkok, Thailand. 

Purchases made within Thailand is charged with 7% VAT. 

FAILED DELIVERY

A parcel will be returned to us if the customer fails to pick it up in time. We reserve the rights to charge an additional $19 if the customer wants us to send the parcel again.
If the parcel is stopped on its way back and not exempt from import taxes, we will deduct that amount from the original receipt.

PAYMENTS

You can pay in the manner specified on the site. SOSO has the right to charge already in connection with the order unless the bill payment or other similar payment method selected by you and approved by SOSO. For bill payment or partial payment may SOSO or its partners get to do a credit check. You will in such cases be informed of this. SOSO reserves the right to not always offer all the payment methods, or change the payment method if you have chosen for some reason does not work at the time of purchase. Note that any restrictions on the payment options listed on the site. Read more of our integrity policy here.

SIZe VARIATION & SHRINKAGE

Measurements can differ up to 1″ or 2.5 centimeters, due to the fact that everything is made by hand, and has different compositions.
Natural expansion of stretch fabrics might occur while stitching the pair.
Non-stretch fabrics (14 oz and up) may cause the measurements to be less than in the fit guide. Fabrics of 14 oz and up may give the “feeling” of tightness before broken in due to its heavy nature. They will expand after wear. 
Please remember to account for shrinkage of 1-2″ inches since the fabrics has not been washed. 

QUALITY CONTROL

We guarantee that our products are to be free of obvious manufacturing defects.
In case a defect should appear, all products purchased at SOSO have a guarantee and will be replaced, or repaired, free of charge.
This does not include normal wear and tear, fraying threads or fraying buttonholes or reasonable size variation within our 1 inch range.

Shipping charge of the item to our factory or our head office in Sweden is not included.