We ship with DHL Express to most countries. Otherwise we ship with Swedish Postal Service.
It normally takes 2-3 days depending on world zone. (not the same as production time).The parcel is delivered to your doorstep and has to be signed for.
Otherwise, a notification slip will be left for you, and the parcel can be picked up at your nearest pick up point or rescheduled via DHL.
A tracking number is provided by DHL, and you can easily follow your parcel at www.dhl.com.
If your total order sum is less than $149 USD (included discounts), shipping cost is $29 USD.
Shipping refers to normal business days. Monday to Friday excluding holidays.
SOSO is not responsible for the condition upon arrival. We always ship our parcels in perfect condition.
SOSO is not responsible for delays that occur when the parcel is in transit.
We assure all our customers that parcels will reach its destination.
SOSO is not able to treat customers’ special requests regarding delivery.
This option can be changed via DHL website.
A parcel will be returned to us if the customer fails to pick it up in time. We reserve the rights to charge an additional $29 if the customer wants us to send the parcel again.
If the parcel is stopped on its way back and not exempt from import taxes, we will deduct that amount from the original receipt.
Production time on our custom-made jeans and shirts, are usually between 3-4 weeks, from factory to door, which makes us the fastest online delivery in the world in our segment. Jackets may take up to 6 weeks.
Delays might occur during certain periods, or sales promotions, when we have a large amount of orders. We are still a small company in the eyes of the world.
When you have placed your order, status will say “processing” until the day that your item/s has shipped.
Don’t worry, your product is always produced, but with such a small operation we don’t have automated updates during the actual production. Email us at any time to check!
EXCHANGE & RETURN
After placement of the order, the customer has 24 hour window to change details, or cancel the custom-made order made with SOSO, otherwise completed payments will not be returned.
We do not offer exchange or return on our products.
Our products are excluded from the right to exchange or return since they are made specifically for each individual.
Make sure you follow our fit guide before making a purchase.
PRICE, TAX & CUSTOMS
Prices on our website is shown, excluding VAT, which means, regional taxes and tolls may apply when you receive your product.
(United States has a $500 USD limit, any order amount under it will be exempt from customs.)
SOSO declines any responsibility on customs and import tax, upon which we can’t control.
SOSO is a Swedish company but all products are shipped directly from our factory, in central Bangkok, Thailand.
Purchases made within Thailand is charged with 7% VAT.
SIZe VARIATION & SHRINKAGE
Final measurements may differ up to 1″ or 2.5 centimeters, due to everything being made by hand, and the use of different materials.
Natural expansion of stretch fabrics might occur while stitching the pair.
Fabrics of 13 oz and up may give the “feeling” of tightness before broken in due to its heavy nature. They will expand with wear.
Please remember to account for shrinkage since all raw denim fabrics shrinks.
Please note that our fits uses vanity sizing, and are not true to fit.
That means, a “Size tag 32″ is not actually 32″ in waist measurement, but can be 33.2” for example.
We guarantee that our products are to be free of obvious manufacturing defects.
In case a defect should appear, all products purchased at SOSO have a guarantee and will be replaced, or repaired, free of charge.
This does not include normal wear and tear, fraying threads or fraying buttonholes or reasonable size variation within our 1 inch range.
Shipping charge of the item to our factory or our head office in Sweden is not included.
You can pay in the manner specified on the site. SOSO has the right to charge already in connection with the order unless the bill payment or other similar payment method selected by you and approved by SOSO.
SOSO reserves the right to not always offer all the payment methods, or change the payment method if you have chosen for some reason does not work at the time of purchase. Note that any restrictions on the payment options listed on the site. Read more of our integrity policy here.