SHIPPING

We welcome all communication with our wonderful audience and we aim at deliver the best customer service in this industry.
However, to save you some time before reaching out to us directly, check if your answer to your question/s are listed below.

New customers

We want your first shopping experience to be as safe as possible. Therefore, if you find yourself with a size that didn’t fit to your expectations, please contact us and we will find a solution together.

If you’re new to the world of raw denim, you have an exciting journey ahead of you. To ease
you in gently, we’ve prepared a short introduction to  raw denim  raw denim.

As a company specializing in tailor-made denim, due to the unique nature of our products and our small manufacturing team, we strive to fulfill our promises and deliver the highest quality possible instead of rushing our products.
Although we may not match the speed of fast fashion brands, we take pride in being the most efficient tailor-made denim company in terms of production time.
Lead time normally ranges between 3-6 weeks while 33 oz is clocking in at around 7-8 weeks.

Possible reasons for extended production time:

  • 33 oz
  • Alterations requires new pattern making.
  • Sales/promotion.
  • Requested changes to your order.

We operate a series of fully tailored factories in, and around Thailand.
We work closely, and monitor the entire tailor made process from Chiang Mai and Bangkok.

We use vanity sizing, which is not the same as the true sizing that some brands use.
All brands have different sizing, and we’re no different. Check our fit guide.
If you still have questions about our sizing, we’re here to help.

We understand that our customers might have unique designs and specific details in mind. While we regret that we’re unable to accommodate special design requests due to production constraints, our commitment is delivering orders promptly, ensuring the satisfaction of all our valued customers. Stay tuned for exciting updates as we periodically introduce new add-ons and details to enhance your experience.

Shipping and returns

Yes we do. We use DHL Express Go Green for the vast majority of our orders. They will deliver your garment right to your doorstep. If you are out when the courier arrives, you can re-schedule delivery via www.dhl.com, or you can pick up your parcel at your closest DHL hub.

We only charge $15 USD for worldwide shipping.
Free shipping applies to all orders over $299 USD.

All our products are handcrafted and shipped directly from our factories in Thailand, which means you shop without VAT. Therefore, it might be import fees on your parcel.
(USA exemption on all parcels under $800.)

After you have placed your order, you have a 24-hour window in which to make changes to or cancel your order.

Yes, as long as your garment hasn’t already left the factory. If you want to change your shipping address email jannis@sosoclothing.se. If your order has already been shipped, contact DHL directly and provide them with your waybill number.

Yes, we know, some companies offer no-hassle return policies for all of their products, but very few of these companies produce made-to-measure garments. We do everything possible to make sure that your first pair of SOSOs will fit perfectly, but some of the process (measuring and choosing the fabric) is up to you. If what we delivered was what you asked for, we won’t be able to refund your purchase or exchange your garment for another one.

Recommendations

To be sure that your SOSOs will fit perfectly, use our fit guide. Remember that we use vanity sizing, so don’t rely on the tag size of your other denim.

All of our products are made by hand, so there are sometimes small variations in sizing. Fabrics with stretch in them might stretch somewhat during stitching, resulting in a slightly larger garment. Material thickness also come into play. If there is a problem with fit, let us know and we’ll do what we can to make it right.

All our fabrics are raw, so you should expect some degree of shrinkage (how much is indicated under each fabric). The more heat you expose your jeans to during washing, the more they will shrink. We recommend wearing your SOSOs for a long period of time to really break them in before you wash them. To reduce the amount of shrinkage, soak the jeans in cold water and, whatever you do, keep them away from the dryer.

If your jeans are a little too big, try giving them a soak in warm water. This will often snug them up a bit. If they need more than this, raise the temperature of the water (the hotter the water, the more they will shrink). If your jeans are still too big, let us know. There may be a problem with sizing.

Remember to always wash your SOSOs inside out.

Denim heavier than 12oz often feels tighter than lighter denims when you first put it on. It might feel like it’s restricting your range of movement somewhat, but this will pass when you get through the break-in period. Remember, heavy denim might be somewhat uncomfortable when it is brand new, but it shouldn’t be painful.

Yes, but for best results, don’t use the spin cycle (this might leave vertical fade lines in your denim that you probably don’t want). If you want to keep shrinkage to a minimum, wash them on your machine’s lowest temperature setting. After that first wash you can raise the temperature up a little bit.

Our jeans are designed with the male body in mind, but we have plenty of female customers who absolutely love their SOSOs. We encourage our female customers to carefully consider the fabric and the fit of their jeans. For best results, customize your jeans to make sure they fit just right.

Payment information

We accept all major credit cards: VISA, Mastercard, American Express, Maestro and Discovery. We also accept PayPal, Giropay, and iDeal.

No, but membership has its privileges.

If you’re having trouble processing your payment, contact your local bank. There may be a restriction on your card that prevents you from making purchases on foreign sites.

Care & Repair

We’ll happily repair your SOSO’s in our workshop in Umeå, Sweden. Cost is 200 SEK. When you send your SOSO’s to us, be sure to pre-pay for a return parcel so we can send them back to you when they’re ready to wear again.

Yes, and we’ll be happy to do so. If you can visit our workshop in Umeå, Sweden, we can hem them for you there. You can send them to us in the mail, but the shipping costs will probably be much higher than the price you’ll pay a local tailor to make the alterations for you.

As with hemming, we can make the repairs in our Swedish workshop, but it usually makes more financial sense for us to send you a replacement button. You can then sew it on yourself or have a local tailor do the job for you. Whatever you choose, we’ll compensate you with SOSO dollars, which you can use on your next purchase.

We pride ourselves on quick turnaround. We’ll have your SOSOs ready for you (or ready to ship back to you) one or two days after we’ve received them.

Item you want not in stock? We will notify you when the product is in stock. Please leave a valid email address below.

Become a member - get 10% off on your next purchase

Do you want pre-access to exclusive member deals, pre-access new product launches, VIP-deals and other offers? Create your sosobrothers account today!

BECOME A SOSOBROTHER

You’ll Gain Access To

  • Exclusive Membership Price
  • Pre-Access Product Releases
  • Free Giveaways
  • Seasonal Promotions
  • 10% OFF on your first order

Create Your Account Today!