SHIPPING
The shipping fee is only $15 USD worldwide! Enjoy free shipping on orders totaling $299 USD or more. Our courrier is DHL Express or UPS.
We run a few small independent factories in Bangkok and Southern Thailand. Due to our small manufacturing team, we strive to fulfil our promises and deliver the highest quality possible, instead of rushing. Although we may not match the speed of fast fashion brands, we are among the fastest custom denim company in terms of production time.
Production ranging between 4-6 weeks while 33oz TBOL is clocking in at around 7-8 weeks. All RTW (ready-to-wear) products are shipped the next day. Possible reasons for extended production time:
- 33 oz TBOL
- Alterations requires new pattern making.
- Sales/promotion.
- Requested changes to your order.
After placing your order, you have a 24-hour window to make changes to or cancel your order.
When requesting a change to your order, please allow up to 48 hours for us to confirm your changes. You can relax and wait patiently during this time.
Changes to your shipping address are possible before your garment leaves the factory. Email jannis@sosoclothing.se for assistance. If your order has already shipped, contact DHL directly with your waybill number.
We aim to make your initial shopping experience exceptional. If you receive a size that doesn’t meet your expectations, rest assured we won’t leave you hanging. Reach out to us, and we’ll gladly assist you. Please note that custom jeans must remain unaltered to qualify.
- All items on SALE are not exchangeable or returnable.
- Custom products are not eligible for returns.
- Return and exchange has to be made within 14 days of receipt.
- Leather tops are not eligible for exchange.
- Garment must be in original condition.
- Customer pays shipping costs back to us.
- We will send the new size at no additional cost.
All return & exchanges must be shipped with a tracking number. If you are shipping from outside the EU, it is crucial that you mark the return parcel as ‘Returned Goods’ with a declared value of $1 to avoid incurring customs duties on your return that will be deducted from your order value or invoiced.
Send your return or exchange to:
SOSO CLOTHING AB
Skolgatan 36A
903 25 Umeaa
Sweden
We ship directly from our factories in Bangkok. Therefore, if your purchasing from outside of Thailand, there’s no VAT included in the prices.
If you got a duty note regarding VAT and customs charges, no worries, we’ve got your back.
You’ll receive a voucher towards your next purchase. Just email us the receipt and you’ll be taken care of.
A seamless experience and 100% satisfaction for our customers is our goal! The United States does not impose any duties or costs on orders less than $800.
We extend a 30-day period from the date of product delivery for you to report any issues with your order. Should there be a manufacturing error, you’ll be entitled to a complimentary replacement identical to your initial purchase. If your selected fabric is unavailable, we’ll provide a similar option or reach a mutual agreement.
Exceptions to this policy include cases of obvious manipulation or tampering, as well as instances of fraying thread holes
Recommendations
Remember that every brand has different sizing. Size 32 does not mean 32 inch. Study our size guide carefully and If you need help with finding the perfect size we are always here to help you! Use our live chat or send us an email and we’ll do our best to assist you. We are your denim brothers in arms!
All our products are crafted by hand, which may result in slight variations in sizing. The thickness of the material influences how it folds, contributing to these differences. If a garment is too large, you can always shrink it with a hot soak. We’re here to assist and guide you whenever you need help.
Our raw fabrics shrink naturally, so expect some shrinkage. Heat increases shrinkage, so avoid hot washes. Wear your SOSOs before washing to break them in. Reduce shrinkage by soaking in cold water and air drying. Avoid spin cycle to prevent fade lines. Use lowest temperature setting for minimal shrinkage, then adjust for subsequent washes.
Check our Product Care Guides.
Payment Information
We accept all major credit cards: VISA, Mastercard, American Express, Maestro and Discovery. We also accept PayPal, Giropay, and iDeal.
No, but membership has its privileges. Join us now.
If you’re having trouble processing your payment, contact your local bank. There may be a restriction on your card that prevents you from making purchases on foreign sites.
Repairs
We’ll happily repair your products in our main office in Umeå, Sweden. Cost is 200 SEK. When you send your SOSO’s to us, be sure to pre-pay for a return parcel so we can send them back to you when they’re ready to wear again. Send your repair to:
SOSO CLOTHING AB
Skolgatan 36A
903 25 Umeaa
Sweden