DELIVERY

We ship with DHL Express to all countries that allows it. Otherwise we ship with Swedish Postal Service.
Shipping normally takes 2-3 days depending on world zone.
The parcel is delivered to your doorstep and has to be signed for.
Otherwise, a notification slip will be left for you, and the parcel can be picked up at your nearest pick up point or rescheduled via DHL.
Delivery includes a tracking number that you can easily follow on www.dhl.com.
If your total order sum is less than $129 USD (including discounts), our shipping has a cost of $15 USD.
SOSO Clothing is not able to treat customers’ special requests regarding delivery.
This option can be changed via DHL website.

SHIPPING TERMS

Shipping refers to normal business days. Monday to Friday excluding holidays.
SOSO Clothing is not responsible for the condition upon arrival. We always ship our parcels in perfect condition.
SOSO Clothing is not responsible for delays that occur when the parcel is in transit. We assure all our customers that parcels will reach its destination.

PRODUCTION TIME

Production time on our custom-made jeans and shirts, are usually between 3-4 weeks, from factory to door, which makes us the fastest online delivery in the world in our segment. Jackets can take up to 6 weeks due to that we are using two different factories.
Delays might occur during certain periods, or sales promotions, when we have a large amount of orders. We are still a small company in the eyes of the world.

During the production phase, your status will say “processing” until the day your item is packed and shipped. You don’t have to worry that your product isn’t being produced, but with such a small operation it’s hard for us to give everyone an update, as your products are cut and cued for production phases. 

EXCHANGE & RETURN

Customers has 24 hours to change, or cancel, an existing custom-made order made with SOSO, otherwise completed payments will not be returned.
We do not offer exchange or return on our custom made products.
Custom Made products made to the customer’s specifications are excluded from the right to exchange or return since they are made specifically for each individual.
This is one reason why we are priced far under our competitors.
Make sure you follow our fit guide before making a purchase.

TAX DEDUCTION

All our orders are packed and ship directly from our factory, located in Bangkok, Thailand. 
If you purchase from outside of Thailand, you can, and probably will, be charged for tax, duty, import and brokerage fees when receiving the package.
We deduct the Thai tax of 7% from your all your orders.
SOSO Clothing declines any responsibility on customs and import tax duties, upon which we can’t control. Customers might have to pay additional taxes, duties and fees upon receiving their merchandise. SOSO Clothing is not liable for these charges if they occur. Because tax and duties differs between countries, it is impossible for us to calculate the exact amount of these charges, as they are imposed directly by your local customs office.

FAILED DELIVERY

A parcel will be returned to us if the customer fails to pick it up in time. We will add the amount of $15 if the customer wants us to send the parcel again.
If the parcel is stopped on its way back and not exempt from import taxes, we will deduct that amount from the original receipt.

PAYMENTS

You can pay in the manner specified on the site. SOSO has the right to charge already in connection with the order unless the bill payment or other similar payment method selected by you and approved by SOSO. For bill payment or partial payment may SOSO or its partners get to do a credit check. You will in such cases be informed of this. SOSO reserves the right to not always offer all the payment methods, or change the payment method if you have chosen for some reason does not work at the time of purchase. Note that any restrictions on the payment options listed on the site. Read more of our integrity policy here.

SIZe VARIATION ON ITEM

Measurements may vary up to 1″ or 2.5 centimeters, due to the fact that every pair is handmade and has different compositions. This is because natural expansion of stretch fabrics might occur while making the pair.
Please allow for variations depending on your choice of fabric.
Non-stretch fabrics (14 oz and up) may cause the measurements to be less than in the fit guide. Fabrics of 14 oz and up may give the “feeling” of tightness before broken in due to its heavy nature. But if you give them time they will expand

QUALITY CONTROL

We guarantee that our products are to be free of obvious manufacturing defects.
In case a defect should appear, all products purchased at SOSO have a guarantee and will be replaced, or repaired, free of charge.
This does not include normal wear and tear, fraying threads or fraying buttonholes or reasonable size variation within our 1 inch range.

Shipping charge of the item to our factory or our head office in Sweden is not included.