For more information please check "Help Center".
If exchanging or returning an item, the customer will pay the freight cost back to us. We will cover the freight cost of the new item.
Refunds will be made back to the purchasing credit card or PayPal account. Additional duties, shipping costs and/or taxes will not be refunded.
A parcel will be returned to us if the customer fails to pick it up in time. We will add the amount of $15 if the customer wants us to send the parcel again.
Customers has 24 hours to change, or cancel, an existing custom-made order made with SOSO, otherwise completed payments will not be returned.
The initial amount will be deposited back when we receive your returned product. This amount is excluding the initial shipping charge of $15 USD. Refunds will be done immediately after receiving of the goods. Additional duties, or taxes will not be refunded.
Our production time for custom made orders are usually between 3-4 weeks for jeans and shirts, and up to 6 weeks for jackets.
Delays may occur due to increased volume on custom orders at specific sales and public holidays.
We reserve the right to rectify pricing errors and adjust prices in case of exchange rate fluctuations, which make listed prices incorrect.
When shipping we refer to normal business days. This is Monday to Friday excluding holidays.
SOSO Clothing is not responsible for the condition upon arrival. We always ship our parcels in perfect condition. SOSO Clothing is not responsible for delays that occur when the parcel is in transit.
We assure all our customers that parcels will reach its destination.
Price, tax & customs
All prices on our website is shown, excluding VAT, which means, regional taxes and tolls may apply when your receive your product.
SOSO Clothing declines any responsibility on customs and import tax, upon which we can’t control.
All products are shipped directly from our factory, in central Bangkok, Thailand. Purchases made within Thailand is charged with 7% VAT.