SHIPPING
The shipping fee is only $15 USD worldwide! Enjoy free shipping on orders totaling $299 USD or more. Our courrier is DHL Express or UPS.
We work with a small team in independent factories in Bangkok and Southern Thailand. Our focus is on quality and care, taking the time to make sure each piece meets our standards. While we may not be as fast as big fashion brands, we’re one of the quickest in custom denim.
Our usual production time is 4-6 weeks, with the 33oz TBOL taking about 7-8 weeks. Here are a few reasons why some orders might take a bit longer:
- 33oz TBOL
- Alterations requires new pattern making.
- Sales/promotion.
- Requested changes to your order.
After placing your order, you have a 24-hour window to make changes to or cancel your order.
When requesting a change to your order, please allow up to 48 hours for us to confirm your changes. You can relax and wait patiently during this time.
Changes to your shipping address are possible before your garment leaves the factory. Email jannis@sosoclothing.se for assistance. If your order has already shipped, contact DHL directly with your waybill number.
We want your shopping experience to be exceptional! If the size isn’t right, we’re here to help.
You have 30 days from delivery to report any issues. For manufacturing errors, we’ll replace your item for free. If the fabric is unavailable, we’ll offer a similar option or an alternative solution.
Exceptions to this policy include visible tampering, manipulation, or fraying thread holes. To qualify, the garment must be unaltered.
Please note: SALE items are final and cannot be exchanged or returned. Custom products may be eligible for return if measurements fall outside our allowed variance. Leather tops are not eligible for exchange.
Returns/exchanges must be in original condition and shipped within 30 days. Customers cover return shipping costs.
All returns and exchanges need tracking. For returns outside the EU, please mark parcels as ‘Returned Goods’ with a $1 declared value to avoid customs fees deducted from your order or invoiced separately.
Return Address:
SOSO CLOTHING AB
Skolgatan 36A
903 25 Umeå, Sweden
We ship directly from our factories in Bangkok. Therefore, if your purchasing from outside of Thailand, there’s no VAT included in the prices.
If you got a duty note regarding VAT and customs charges, no worries, we’ve got your back.
You’ll receive a voucher towards your next purchase. Just email us the receipt and you’ll be taken care of.
A seamless experience and 100% satisfaction for our customers is our goal! The United States does not impose any duties or costs on orders less than $800.
Recommendations
Remember that every brand has different sizing. Size 32 does not mean 32 inch. Study our size guide carefully and If you need help with finding the perfect size we are always here to help you! Use our live chat or send us an email and we’ll do our best to assist you. We are your denim brothers in arms!
Each of our products is crafted by hand, so slight variations in size may occur. The thickness of the material affects how it folds, which can also contribute to these differences. If a garment feels a bit too large, a hot soak can help with shrinking. We’re always here to provide assistance and guidance—feel free to reach out anytime.
Our raw fabrics shrink naturally, so expect some shrinkage. Heat increases shrinkage, so avoid hot washes. Wear your SOSOs before washing to break them in. Reduce shrinkage by soaking in cold water and air drying. Avoid spin cycle to prevent fade lines. Use lowest temperature setting for minimal shrinkage, then adjust for subsequent washes.
Check our Product Care Guides.
Payment Information
We accept all major credit cards: VISA, Mastercard, American Express, Maestro and Discovery. We also accept KLARNA, PayPal, Giropay, and iDeal.
No, but membership has its privileges. Join us now.
If you’re having trouble processing your payment, contact your local bank. There may be a restriction on your card that prevents you from making purchases on foreign sites.
Repairs
We’ll happily repair your products in our main office in Umeå, Sweden. Cost is 200 SEK. When you send your SOSO’s to us, be sure to pre-pay for a return parcel so we can send them back to you when they’re ready to wear again. Send your repair to:
SOSO CLOTHING AB
Skolgatan 36A
903 25 Umeaa
Sweden